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January 23, 2013

Localize the Calling Campaign with DID


By Susan J. Campbell
Telecommunications has come a long way since operator-assisted calls. Gone are the days when a collect call was the only way to ensure the call receiver paid for the connection. Toll free numbers have secured their role on the telephony stage. Today, companies simply advertise the toll free number along with a promotion to encourage customers to place a call and the phone lines start to come alive.


The use of the toll free number not only shifts the financial responsibility of the call to the receiver, it also localizes the call. As highlighted on this Iristel page, a toll free number forwards a call to a local number. As they are virtual numbers, they can only receive calls and cannot be used for outgoing calls. Iristel, a DID provider, offers toll free capability without the need for special equipment, additional lines or installation through the United States and Canada.

If partnering with Iristel, companies can enjoy the flexibility of the toll free number with a simple $10 one time signup fee. Pricing for use is as low $0.03 per minute and $8.00 per month for non-broadfone subscribers. Additional fees may apply when long distance service is used, but companies can easily plan for added fees according to the campaign launched with a particular toll free number.

More often than not, companies seeking to benefit from the toll free number can also reap the benefits of an inbound DID option. Ideal for VoIP carriers, calling card companies, virtual carriers, inbound call centers and CLEC’s, inbound DIDs can also streamline communications capabilities for any organization with multiple locations. If a company needs to receive local calls within the U.S. or Canada, DID is a viable option.

Iristel’s service routes local calls to any business line, allowing for a limitless number of concurrent incoming calls. The company pays only a flat rate with no per minute fees. To use inbound DID, the company needs at a minimum – a high speed Internet connection, a sophomore or hardware SIP/H.323 powered device, full T.38 fax support and a choice of a multitude of supported codecs.

The benefits of this service include a virtual local presence in many of the major cities in Canada and the United States; the lowering of a company’s monthly telecommunications costs; a measureable improvement in the efficiency of all call management services; and the maintenance of a high quality digital telephone signal. Iristel’s service transports PSTN originated local calls to the customer’s location, whether they are using an IP PBX (News - Alert), Asterisk (News - Alert) PBS, softswitch or Gateway (News - Alert).

Whether a company needs to establish a toll free company or transport local numbers to maintain a local presence, a company like Iristel can help in the process.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert) (News - Alert). Follow us on Twitter.




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